Refund policy

Return & Exchange Policy
At Novamart, customer satisfaction is our top priority. We double-check all items before dispatching, but if you receive a damaged, defective, or incorrect product, we are here to help.
Eligibility for Returns & Exchanges:
You can request a return or exchange within 7 days of receiving your parcel.
The item must be unused, in its original packaging, with all tags intact.
How to Claim:
Take a clear photo or short video of the defective or wrong product.
Contact our support team via WhatsApp or Email within 7 days.
Once approved, you can send the item back to our store address.
Refunds & Replacements:
Once we receive and inspect the returned item, we will process your replacement or refund.
Refunds are provided via Bank Transfer or JazzCash/EasyPaisa within 3-5 business days.
Note: Change of mind is not applicable for return/refund once the order is dispatched.