Return & Refund policy

Nova Mart Return & Refund Policy
Customer satisfaction is our top priority at Nova Mart. If you receive a damaged, defective, or incorrect product, we are here to help you resolve the issue quickly.
1. 7-Day Exchange & Replacement Guarantee
We offer a 7-Day Exchange Policy from the date you receive your order.
If your product is damaged, not working, or missing parts, you can request a free replacement within 7 days.
2. Conditions for Return & Exchange
To be eligible for a return or exchange:
The item must be unused, in its original condition, and in the original packaging.
All tags, accessories, and user manuals must be included.
Unboxing Proof: To claim a replacement for damaged or missing items, customers are required to provide a clear photo or short unboxing video of the parcel upon receiving it.
3. Non-Returnable Items
For hygiene and safety reasons, certain items like personal care products or items damaged due to customer mishandling cannot be returned.
4. How to Claim a Return/Exchange
Contact our support team via  email us at novamart.official34@gmail.com within 7 days.
Share your Order ID, photos/videos of the issue, and a brief explanation.
Our team will verify your claim and guide you on dispatching the parcel back or arranging a replacement parcel.
5. Refunds
Refunds are processed in cases where a replacement is out of stock.
Refunds will be made via Easy paisa, Jazz Cash, or Bank Transfer within 3 to 5 working days after we receive and inspect the returned item.